Privacy Policy BARFmenu BV
About our privacy policy
BARFmenu BV cares deeply about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by BARFmenu BV accessible through it. The effective date for the validity of these terms is 10/07/2019; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may potentially be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.
If you have any questions about our privacy policy, please contact our privacy contact person; you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and for whom the data is accessible.
E-commerce software
LightSpeed
Our webshop is developed using Lightspeed software. Personal data that you make available to us for the purpose of our services will be shared with this party. Lightspeed has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Lightspeed is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group to further improve its services.
Email and mailing lists
Lightspeed
We send our newsletters and transactional emails using our webshop software 'Lightspeed'. All confirmation emails you receive from our website and web forms are sent via Lightspeed's servers. Lightspeed will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the 'unsubscribe' link. If you click this, you will no longer receive emails from our website. This can seriously reduce the functionality of our website! Your personal data is sent, stored, and accessed securely by Lightspeed. Lightspeed uses cookies and other internet technologies that provide insight into whether emails are opened and read. In addition, Lightspeed processes information about you as a recipient and the subject line of emails to improve the quality of the service; this data is kept for 30 days. Lightspeed reserves the right to use your data to further improve the service and, in that context, share information with third parties.
Reloadify
We send our email newsletters with Reloadify. Reloadify will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by Reloadify. Reloadify uses cookies and other internet technologies that provide insight into whether emails are opened and read. Reloadify reserves the right to use your data to further improve the service and, in that context, share information with third parties.
Office365
We use the services of Office365 for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365 does not have access to our mailbox, and we treat all our email traffic confidentially.
Payment processors
Mollie
To handle (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and place of residence, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not store your data longer than permitted by law.
Reviews
Trusted Shops
We collect reviews via the Trusted Shops platform. If you leave a review via Trusted Shops, you are required to provide a name and email address. Trusted Shops shares this data with us so that we can link the review to your order. Trusted Shops also publishes your name on its own website. In some cases, Trusted Shops may contact you to provide an explanation of your review.
In the event that we invite you to leave a review, we share your name and email address with Trusted Shops. They only use this data for the purpose of inviting you to leave a review. Trusted Shops has taken appropriate technical and organizational measures to protect your personal data. Trusted Shops reserves the right to engage third parties for the purpose of providing the service, and we have given Trusted Shops permission for this.
Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to perform the deliveries. For this, it is necessary that we share your name, address, and place of residence with PostNL. PostNL only uses this data for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL also makes your data available to these parties.
Menken aan huis
If you place an order with us, it is our job to have your package delivered to you. We use the services of Menken aan huis to perform the deliveries. For this, it is necessary that we share your name, address, and place of residence with Menken aan huis. Menken aan huis only uses this data for the purpose of executing the agreement. In the event that Menken aan huis engages subcontractors, Menken aan huis also makes your data available to these parties.
Billing and accounting
Reeleezee
For maintaining our administration and accounting, we use the services of Reeleezee. We share your name, address, and place of residence, and details regarding your order. This data is used to administer sales invoices. Your personal data is sent and stored securely. Reeleezee is bound to confidentiality and will treat your data confidentially. Reeleezee does not use your personal data for purposes other than those described above.
Loyalty Program
MDware Loyalty Program
For our loyalty program, we use MDware. We share your name and email address. Your personal data is sent and stored securely. This data is used to track your accumulated LoyaltyPaws and to keep track of your accumulated discount credit. MDware will never use your name and email address for its own purposes. MDware does not use your personal data for purposes other than those described above.
Purpose of data processing
General purpose of processing
We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your permission. Your data is not shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed for the purpose of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.
Cooperation with tax and criminal investigations
In certain cases, BARFmenu BV may be held by legal obligation to share your data in connection with tax or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We store your data for as long as you are a client of ours. This means we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices containing your (personal) data; we will therefore keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we produced following your assignment.
Your rights
Based on current Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. To prevent misuse, we generally only send copies of your data to your email address already known to us. In the event that you wish to receive the data at another email address or by mail, for example, we will ask you to identify yourself. We keep an administration of handled requests; in the case of a request to be forgotten, we administer anonymized data. You will receive all copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at any time if you suspect that we are using your personal data incorrectly.
Right of access
You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a copy of all data to the email address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you adjusted. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data has been adjusted.
Right to restriction of processing
You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.
Right to portability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you carried out by another party. You can make a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed by other processors or third parties on our behalf. In all likelihood, in such a case, we can no longer continue the service because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
You have the right in certain cases to object to the processing of your personal data by or on behalf of BARFmenu BV. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. Furthermore, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.
Cookies
Google Analytics
Through our website, cookies are placed by the American company Google as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.
Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we already process collected data relating to you, we will inform you by email.
Contact details
BARFmenu BV
Wilgenlaan 3E 2651 TA Berkel en Rodenrijs Netherlands T (010) 514-8032 E [email protected]
Contact person for privacy matters
Dean Loeve
