As a consumer, when making an online purchase you are in many cases entitled to withdraw from your purchase within 14 days without giving a reason. Statutory exceptions apply to certain products, including products that are liable to deteriorate or expire rapidly.
For products to which the statutory right of withdrawal applies, you generally have a 14-day withdrawal period starting on the day after you receive the product.
Within this period, you can inform BARFmenu that you wish to withdraw from the contract. You do not have to provide a reason.
The statutory right of withdrawal does not apply to products that are liable to deteriorate rapidly or have a limited shelf life.
A large part of the BARFmenu range consists of fresh, chilled or frozen food products. Where these products fall under the statutory exception for perishable products, there is no right of withdrawal.
Would you like to exercise your right of withdrawal for a product to which this right applies? Please inform us within the statutory withdrawal period.
You can use the withdrawal option on our website or contact us via:
Email: [email protected]
Telephone: +31 (0)10 514 80 32
After withdrawing from the contract within the applicable period, you must return the product to which the right of withdrawal applies within 14 days.
Returns can be sent to:
BARFmenu B.V.
Wilgenlaan 3e
2651 TA Berkel en Rodenrijs
The Netherlands
You are responsible for the direct costs of returning the product, unless BARFmenu has expressly agreed otherwise with you.
If you validly exercise your right of withdrawal, we will refund the amounts due within the statutory period.
In principle, we will use the same payment method that you used for the original payment, unless otherwise agreed with you.
BARFmenu may withhold the refund until we have received the product or until you have provided evidence that you have returned the product, whichever occurs first.
Was a product delivered damaged, is there an issue with its quality, or do you have another problem with your order? This is separate from the statutory right of withdrawal.
In that case, please contact us as soon as possible at [email protected] or +31 (0)10 514 80 32. If possible, include your order number and, in the case of a damaged or incorrect product, clear photographs.
Are you unsure whether the right of withdrawal applies to your purchase? Please contact us. We will be happy to help.
BARFmenu B.V.
Wilgenlaan 3e
2651 TA Berkel en Rodenrijs
The Netherlands
Email: [email protected]
Telephone: +31 (0)10 514 80 32
Customer service: weekdays from 09:00–17:00
